The Importance of Business Goals (13 Jun 2006) For you to get where you want to go, there are four key steps for you to take. They are not difficult, but they are vital...
The Inferno of the Finance Director (13 Jun 2006) Sometimes, I harbour a suspicion that Dante was a Financial Director. His famous work, "The Inferno", is such an accurate description of the job that it cannot be otherwise. He is fervently hated by ...
The Ins and Outs of Internal and External Relations (13 Jun 2006) The importance of internal public relations is often overlooked. This article explains how a mix of internal and external relations pave the way to success; four simple and easy tid-bits to keep in mind.
The Key To Success: Build Those Relationships! (13 Jun 2006) Powerful relationships are the key to effective work environments, and goal attainment. Powerful, healthy relationships are the pulse behind any great endeavor and achievement. It must never be forgotten that every organizational structure, flow chart and arrangement ever conceived, merely represented the relationships which formed these structures.
The Key to Successful Performance Objectives (13 Jun 2006) This articles examines the vital role employee performance objectives play in helping businesses achieve success. This article outlines the characteristics of a well documented performance objective.
The Leaders Fallacy May Be Howard Deans Undoing (13 Jun 2006) Howard Dean may fail at achieving the goals he has set as chairman of the Democratic National Committee - i.e., turning red states into blue -- unless he deals with a powerful threat to his leadership, the Leader's Fallacy.
The Leadership Alignment Model (13 Jun 2006) Over the years we have observed various companies at differing stages of health as they strive to deal with problems presented when moving from easy times to hard times. What we have noticed is how the attitudes of the top executive team determine whether their company will be able to ride out a storm and emerge a strong contender.
The Measurement of Manager Training (13 Jun 2006) Effective training depends heavily on the trainer's understanding of the learning process. An important way to improve effectiveness is to continually evaluate trainee's progress. Is your training successful or in other words, are you meeting corporate needs? Evaluation is a sensitive process that needs to be conducted smoothly, clearly, and strategically.
The Most Important Thing Youll Ever Do (13 Jun 2006) Leaders do a lot of things, but one is more important than all the others. If you aren't building the confidence of your team every day, you aren't really doing your job. The upside potential is unlimited and there is no downside. I'll show you how to make it happen.
The Myth Of Relationship Selling Revealed At Last (13 Jun 2006) The second you quit being the 'best deal' for your customer, he'll drop you like a hot potato. Regardless of how many lunches you've bought him or birthdays you've remembered.
The Myth of the Management Team (13 Jun 2006) A business has a lifespan that is severly reduced if it doesn't learn how to succeed. Much like a child if it didn't learn as it developed what would it end up like after a few years. How's your business developing?
The Narcissist in the Workplace (13 Jun 2006) To a narcissist-employer, the members of his "staff" are Secondary Sources of Narcissistic Supply. Their role is to accumulate the supply (in human speak, remember events that support the grandiose s...
The New Five Truths of Employee Motivation (13 Jun 2006) Motivation is a term that is so widely used, yet many managers know little about how it really works. But it doesn't have to be confusing—in fact, it's quite simple. Treat your employees as valuable assets and you will reap the rewards. Here are five truths to pay attention to in motivating your workforce.
The Paradox of Job Enrichment (13 Jun 2006) When managers set out to give employees badly-needed self-respect and job satisfaction, they sometimes find this area is filled with minefields...
The Passive, Inwardly Focused Organization (13 Jun 2006) Dr. Mike Beitler attacks the myth of the "happy employee." He explains why having a passive, inwardly focused organization that worries more about employees than customers is so dangerous. This article is based on an issue of Mike's newsletter, "Strategies and Tools for Greater Effectiveness."
The Permissive Environment is the Suspect (13 Jun 2006) This articles presents an example of how shop talk described as banter left unabated escalates into confrontations between employees and how supervisors who condone it create a permissive environment as a result. It attempts to illustrate mutual responsbilities and the proper handling of such incidents to prevent future occurrences.
The Power in Praising People (13 Jun 2006) One of the keys to success is to have successful relationships. We are not islands and we don't get to the top by ourselves. And one of the key ways to grow successful in our relationships is to be "life-giving" people to others. Every person we meet, we either give life to or take life from. You know what I mean. There are people who encourage you and when you are done being with them you feel built up. Then there are others who you feel torn down by. Successful people are people who have mastered the art of building others up.
The Power of Ask (13 Jun 2006) For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their work by the power of ASK.
