Top Ten Things About Creating a Business Vision (13 Jun 2006) To visualise where you are going, is deeper and more sensory than anything you have ever done before...A clear, focused Vision is the most effective thing a leader can have, and the most useful item he or she can share. with his or her people...Here's how the best set about it easily.
Top Ten Tips About People Management (13 Jun 2006) People management skills are vital for managers - it may sound simple, yet some managers find it so challenging. But there are just a few simple ideas that you can start to incorporate.
Top Ten Tips for Outstanding Customer Service (13 Jun 2006) Keeping customer service focus simple, is the key to enabling all of your people in the front line. Delivering the following Top Ten Tips for Customer Service well, will make sure your people make the best of their customer relationship.
Top-Ten Reasons Why People Quit Their Jobs (13 Jun 2006) There are many reasons why good employees quit, most are preventable. From my years of experience as a consultant, I've identified a "Top Ten" list of reasons why people leave jobs and why many businesses have low employee retention:
Towing on the Net (13 Jun 2006) The Internet has grown significantly in the last several years. Almost all businesses today use email for everyday correspondence. It is being used in the towing industry by motorclubs and towers alike. The motorclubs dispatch calls and accept claims over the Internet. Many towers are using it to send pages to drivers, to track their truck locations, and in some cases they have even virtually eliminated the radio by using two-way pages or Mobile Data Terminals (MDTs). The next generation of towing software promises an even greater integration with the Internet.
Toxic Bosses (13 Jun 2006) Does your boss make your life miserable? Do you dread going to work because your boss is there? Toxic bosses come in several different varieties, and almost everyone has a story to share.
Train Me -- But Follow Through (13 Jun 2006) My mechanic has me trained. When I take my car in for an oil change, he places a sticker in the upper left hand corner of my windshield to remind me what date and mileage I should have my next maintenance completed. But every once in a while, he forgets to put the sticker on the window. Then I have to remember the date and mileage details...
Training Adults, Not Teaching Children (13 Jun 2006) Training adults is a tricky task. In order for adult participants to get the most out of a training session, the atmosphere must be supportive and allow for freedom of expression. Trainers must realize they are not teaching children but training adults.
Training and ROI (Return On Investment) (13 Jun 2006) Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?
Training Managers and New Trainers (13 Jun 2006) This article clarifies the importance of internal ties within a company. It is through the interpersonal relations that the training business thrives. Provided within this text are guidelines for training managers in search of new trainers and the things to keep in mind in order to ensure success.
Transparency: A Key To Your Effectiveness (13 Jun 2006) Transparency is explaining why you do, think or say things. Roger Schwarz & Associates' clients routinely get results and build relationships they didn't imagine possible by becoming more transparent - and changing the way they think so that when they say what they're thinking, people react constructively. In this article, Roger shares his thoughts, experience and key techniques related to being Transparent.
Travel the World - for Free! (13 Jun 2006) This article tells you how to get out of your office and onto an airplane, at no personal cost to you - even if you don't have a physical product to sell. There are plenty of opportunities for Canadians to share their knowledge overseas, it just takes dedication, planning and persistence.
Treat Employees Fairly, Car Wash Entrepreneur sets Industry Standards (13 Jun 2006) I believe that whether corporations expense their stock options is besides the point, especially when the stock is worthless. We have studied over the years the rift between employees and employers and we have discovered many great brand names are eventually destroyed from internal strife and friction within the company itself...
Truth or Consequences: How to Give Employee Feedback (13 Jun 2006) In the bestseller, Good to Great, Jim Collins discovered that, "the good-to-great companies continually refined the path to greatness with the brutal facts of reality." And, in his recent autobiograp...
Try It Out On Your Team First (13 Jun 2006) Your staff can often take your idea, tweak it and improve it, if you give them the task. An enpowered team can utilize the great power in synergy.
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk Part 3 (13 Jun 2006) The author asserts that presentations and speeches are the least effective means of leadership communication. There is a much more effective way: the Leadership Talk. In this three part series, he describes underlying principles of the Leadership Talk and ways to help develop and deliver it.
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 1 (13 Jun 2006) The author asserts that presentations and speeches are the least effective means of leadership communication. There is a much more effective way: the Leadership Talk. In this three part series, he describes underlying principles of the Leadership Talk and ways to help develop and deliver it.
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 2 (13 Jun 2006) The author asserts that presentations and speeches are the least effective means of leadership communication. There is a much more effective way: the Leadership Talk. In this three part series, he describes underlying principles of the Leadership Talk and ways to help develop and deliver it.
Turbo-Charge Your Rollout with ERM (13 Jun 2006) Employees are the often-neglected stakeholders in the success or failure of a CRM (Customer Relationship Management) initiative. But employees don't always resist new ways of doing business. If you factor in relationship management practices that engage people in the change process, you can circumvent significant resistance and actually speed up implementation.
