Management

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How Roman Abramovich Became a Billionaire at Age 34, and Why Most Managers Struggle (13 Jun 2006)
Roman Abromavich employs four key management techniques, these differentiate him from most managers. None of these is rocket science, but it takes character to employ them. Character that most managers fail to discover in themselves, but which is not hard to develop.

Decision Making (13 Jun 2006)
Recent studies have shown that industrial supervisors are working at less than 60 % of their potential. Basic management skills training is guaranteed to change all this and at such little cost

Empowering Your Manager (13 Jun 2006)
Managing is often equated with controls rather than leading and developing a business. The manager feels more comfortable and secure when they are able to put in strict controls on everything that happens in a business organization. This is so especially of Senior Managements where the controls and directing becomes so severe that it erodes any creative freedom for the middle managers to work towards achieving the goals set out for them.

Call Center Killers and How To Prevent Them (13 Jun 2006)
There are three major areas of focus that must be addressed in your Call Center if you want to improve performance. Often call center managers acknowledge that these are major concerns but rarely are proper solutions utilized to make the short and long term positive effect. This article discusses these killers and provides solutions.

Top 7 Reasons New Hires Resign (13 Jun 2006)
You spent time combing through hundreds of resumes. You selected the three best candidates and had a team of people interview them. After collecting their opinions and performing background checks and references, the employee started. One month later they quit. Oddly, there are ways to reduce this quick turnover once you understand what causes it.

7 Essential Elements of Leading Change (13 Jun 2006)
Dr. Mike Beitler reveals the unworkable "plan" that most change leaders try to use to implement changes that leads straight to failure. He then explains each of the 7 elements essential to effectively lead any change in an organization.

What is Customer Relationship Management (CRM)? (13 Jun 2006)
Customer Relationship Management (CRM) is a phenomenon that is becoming a major discipline within business. But what does it mean, how do you define the concept and what it change?

Create Your Methodology Based on a Standard Framework - Part One (13 Jun 2006)
This article, the first of a series of three, gives some tips on designing and implementing a methodology based on a standard framework such as ITIL or PMBoK.

Towing on the Net (13 Jun 2006)
The Internet has grown significantly in the last several years. Almost all businesses today use email for everyday correspondence. It is being used in the towing industry by motorclubs and towers alike. The motorclubs dispatch calls and accept claims over the Internet. Many towers are using it to send pages to drivers, to track their truck locations, and in some cases they have even virtually eliminated the radio by using two-way pages or Mobile Data Terminals (MDTs). The next generation of towing software promises an even greater integration with the Internet.

Parenting Your Employees to Better Performance (13 Jun 2006)
Have you ever worked for someone who was such a micro-manager that it drove you crazy? And have you ever worked for someone who was so hands-off that you felt like a lone warrior on the battlefield? These are examples of you working for leaders who did not adapt their style based on the employee's needs. What can you, as a manager, do to prevent the same mistake? My suggestion is to follow what good parents do.

The Compliance Officers Killer Application (13 Jun 2006)
How by using online surveys the Compliance Officer can win the internal Compliance Awareness battle to disseminate information throughout the organisation and at the same time record that the directives have been received and fully understood.

A Checklist for Organized Executives (13 Jun 2006)
Is it on your 'to-do' list? Have you written it down? Do you know what's next? This is the traditional approach. But this checklist is a little different.

Managing YOUR Expectations (13 Jun 2006)
It's one thing to manage the expectations of others. It's another to manage your own.

Out of Control? (13 Jun 2006)
What does your desk look like and what does it mean...to others?

How to Find the Right Virtual Assistant for You (13 Jun 2006)
If you search on Google for "virtual assistant", you'll find a ton of listings. You can search through those, check out their services and do some interviews. I'd take a shorter route.

Stop Your Employee From Becoming Your Competitor (13 Jun 2006)
You know the routine. You've hired an eager individual willing to come onboard and learn the business. You've taught them, trained them, worked hand in hand and side by side for 2 solid years. Then all of a sudden your employee quits for no apparent reason.

Measure It First, Then You Can Manage It (13 Jun 2006)
In 1996, in the movie Jerry McGuire, actor Cuba Gooding, Jr. made famous the phrase "Show Me the Money!" Ten years later, a variation of that command, now "Show Me the Data!" rings in conference rooms throughout the country. Managers far and wide, at least the successful ones, are looking at the data. Don't tell me your opinion, show me the data. Can you back it up with data?

Praise Matters (13 Jun 2006)
As a coach, someone helping people improve their performance for the benefit of both the individual and the organization, there are typically two types of feedback that you could provide on their performance at anytime. The most important and most overlooked is positive feedback which I call praise.

Virtual Assistants: What Can They Do for You? (13 Jun 2006)
Are you using your time as effectively as you could? If you are handling routine tasks instead of marketing or providing services to customers, you are leaving profits on the table. A Virtual Assistant (VA) may be just what you need.

Assessing Managers for International Competence (13 Jun 2006)
How do you select staff for international assignments? It's an important question because, no matter how effective and successful your employees may be at home, they cannot be guaranteed the same performance in a different culture—unless, that is, they can demonstrate some key competencies.

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