Outsourced Learning: Are You Ready for Learning BPO? (13 Jun 2006) This article from Dr. Mike Beitler's newsletter, Strategies and Tools for Greater Effectiveness, explains what Learning BPO is and why you should be prepared to have your organizational learning outsourced or offshored.
Building the Trust in Your Employees - 12 Easy Tips (13 Jun 2006) Building trust with those you work with, especially if you manage them, is vital. There are a few things that are vital that you get clear on - they are not challenging, but they are important and will require that you stick to these rules - or run the risk of damaging the relationships that you work so hard to create...
A Leadership Lesson: Two Guys With Guns (13 Jun 2006) Summary: All leaders get to a point where they feel blocked in their jobs and careers. They feel they can't go on, or even if they can go on, are progressing much too slowly. The author gives a surprisingly effective pointer he learned from a crime novelist on how to become unblocked.
The 5 Obsessions of a Passionate Employee (13 Jun 2006) The most passionate companies are filled with the most passionate people. This article explains how to find them.
Toxic Bosses (13 Jun 2006) Does your boss make your life miserable? Do you dread going to work because your boss is there? Toxic bosses come in several different varieties, and almost everyone has a story to share.
7 Essential Elements To Every Organizational Change (13 Jun 2006) Dr. Mike Beitler reveals the 7 Essential Elements To Every Organizational Change. This article is based on Mike's special report "Overcoming Resistance to Change."
Holding Effective Meetings Can Be Easier than You Think! (13 Jun 2006) Poorly run meetings — those held for the wrong reasons, that don't involve the right participants, or that don't use a disciplined meeting process — can waste the time, resources, and money of a business. Not only are they a financial drain, they have the potential to make participants feel perpetually frustrated and unproductive. Yet making simple changes to the protocols for running meetings can shift the dynamics into a highly effective mode.
Directed Introspection (13 Jun 2006) One of the greatest obstacles to progress can often be our awareness of past failures. If we tried something a couple of years ago and fell flat on our faces (and especially if we were ridiculed or derided as a result) we tend to be reluctant to rock the boat again. When we believe that history will repeat itself, we become paralysed by fear.
Qualities of a Great Manager (13 Jun 2006) In the call center environment we are often only as successful as the people we hire. While our front line employees are critical to our business, choosing the right managers powerfully impact your success. So what makes a good manager? Ask 100 people and you might get 100 different answers. While the behaviors that make a great manager may be open to interpretation, there are some competencies and corresponding questions, which stand the test of time.
Allowing Employees Responsibility (13 Jun 2006) It is important for managers to give their employees the freedom to approach and complete tasks in their own way. Giving the employee responsibility over his own task will heighten his performance. Allowing employees to learn from their mistakes will create a more effective, successful team.
Diversity Training: The Worst Possible Reasons to Request Executive Funding (13 Jun 2006) Most members of diversity committees feel passionately about diversity training. The way they pursue funding, though, can actually work against them. Here's a concrete recommendation for putting yourself on the same side of the table with your executives so they're more likely to fund your projects.
The Golden Key to Meeting Success (13 Jun 2006) We all attend many meetings. The fact is that most meetings are too long, unfocused, too frustrating, and unproductive and yet meetings are a valuable way to gain collective understanding, buy-in, agreement, and consensus. Since meetings are necessary and can lead to important results, we need to figure out how to make more of them successful.
The Seven Cs: Partnership Danger Signs - Communication Breakdown (13 Jun 2006) An ongoing series of articles exploring the seven critical areas that can indicate a partnership is in trouble. COMMUNICATION BREAKDOWN The "Seven Cs" are the danger signs that indicate your business...
5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person (13 Jun 2006) Mistake #1: Going with the flow Inexperienced interviewers sometimes fall into the trap of letting the interview become "free form", spending different amounts of time on different questions, basing ...
Are Your Meetings Smart? (13 Jun 2006) Don't let time wasting meetings rob you of your productivity. You can do something about it -- now.
Biometrics and ”Return On Investment” (13 Jun 2006) At this time of tight budgets, the mantra of business is "Return On Investment!" With few exceptions, expenditures are measured against the bottom line. Outlays for capital expenses are strictly evaluated in terms of profitability and the total cost of ownership. The era of purchasing new gadgets due to their "whiz-bang" factor is long gone. How can biometrics provide the sought after "R.O.I." in this environment?
CEO: The Key To Fix ingThe Marketing/Sales Collaboration Problem (13 Jun 2006) The key to solving what is being talked about a great deal these days is having the CEO initiate the actions necessary to change the behaviors and mindsets of these two departments. Without this action the talk will continue but nothing will be changed or accomplished.
Where Businesses Fall Short (13 Jun 2006) It is important to be able to recognize those areas in your business that may be causing your business to fall short. By recognizing where your business needs help you are better able to focus your attention in the proper places.
