Understand What Flows Through Your Business to Find Improvement (13 Jun 2006) I remember once seeing a cartoon which showed two people working a counter. On the wall behind them was a sign which read, "Quality Work, Low Price, Fast Service - Pick Two." In order to deliver all three, which is what customers expect, it's important to understand the flows of your organization.
Five Reasons Why Leaders Fail to Create Successful Change (13 Jun 2006) Let me be clear. There are far more pitfalls than these and far more possible reasons change doesn't have the desired effect. The key in this title isn't "Five Reasons," it is "Leaders Fail." Yes, there are many variables that can influence the success of change - but some of them must be owned by those leading the change.
Five Ways to Turn Resistance into Opportunity (13 Jun 2006) Resistance. It isn't something people cherish or enjoy encountering. We experience resistance everywhere at work. I've had leaders and supervisors tell me that resistance is the number one problem they face but I don't agree.
Get Over Yourself (13 Jun 2006) Let me tell you a secret. Things don't always go the way we want them to. Let me tell you another secret. We don't always hear what we want to hear. These two statements are hardly secrets; we all know they are true. If they aren't secrets, then why do we act surprised when it happens?
Manage or Lead – Why the Difference Matters and What to Do About That Difference (13 Jun 2006) Many books have been written about managing people, and an equally large number have been written about leadership. Some use the words manage and lead interchangeably, and some talk about the differences between the words, building a distinction based on style or behaviors. With all due respect for these books, let me make it simple - Manage things and lead people.
Creativity and Innovation Management :- Thought Leadership (13 Jun 2006) Leadership is only sustainable when leaders consistently come up with good ideas - when they are dependable thought leaders. It follows then that leaders would be more effective if they knew how to manage creativity and innovation.
Creativity and Innovation Management in Conservative, Staid Organisations (13 Jun 2006) Conservative and staid organisations generally have a harder time implementing creativity and innovation into their day-to-day work processes and people. Leaders may want to capture the benefits of creativity and innovation, yet there may be relevant and almost contradictory issues that they have to deal with, including:
Hiring Tip -- Picking The Best Candidates (13 Jun 2006) I often hear leaders from all types of organizations ask questions about hiring the right person. Their questions usually sound like these:
Intercultural Management (13 Jun 2006) Globalization brings new pressures and challenges to today's manager. Intercultural competence has now become a critical factor in ensuring managers are capable of dealing with multicultural and international staff.