Terrible Meetings - Ten Ways to Spot Them! (13 Jun 2006) Meetings are valuable components of organisations. Yet they need process, discipline and leadership/facilitation to work best. Working at getting them right is one of the most value-creating activities any organisation can embark on. But it doesn't always work that way...
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 1 (13 Jun 2006) The author asserts that presentations and speeches are the least effective means of leadership communication. There is a much more effective way: the Leadership Talk. In this three part series, he describes underlying principles of the Leadership Talk and ways to help develop and deliver it.
Problem-Solving Success Tip: Test Your Assumptions About Everything (13 Jun 2006) Assumptions have a way of creeping into all parts of a problem-solving project. They're often wrong, which can lead to a lot of wasted effort and even cause a problem-solving project to fail entirely. It's very easy to take a strongly stated assertion as true, especially if it's the boss who makes it.
CRM ...The Emperors New Clothes (13 Jun 2006) A system that was supposed to cover the shortcomings of customer service, exposes the real problems but solves none of them.....
Innovation Management – IBM Opens Lid On Its Treasure Chest (13 Jun 2006) IBM, which registered 3248 patents last year, has decided that sharing technology can sometimes be more profitable than jealously guarding its property rights on patents, copyrights and trade secrets (Herald Tribune, April 11 2005).
Effective Meetings by Phone - Part 2, How to Hold a Teleconference (13 Jun 2006) People attend teleconferences in the privacy of their offices. That avoids travel, but it also allows unproductive behavior that can ruin the meeting. Here's how to make your next teleconference a success.
Hiring a Book Keeping Service (13 Jun 2006) Are accounting tasks proving to be your weak link? You are not alone, many entrepreneurs suffer this problem, there is a solution.
Gift Giving for Business a Major Headache (13 Jun 2006) Planning corporate gift giving can relieve stress and build customer loyalty, reduce employee turnover and build referrals.
Problem-Solving Success Tip: Measure (13 Jun 2006) You've just given a member of your staff responsibility for solving an important business problem--so important that your job depends on it. How will you and she both know when it's solved?
First Things First -- Process BEFORE Technology (13 Jun 2006) Technology costs continue to decline, and deployment of technology is no doubt getting easier. But that's a double edge sword. Today, more and more companies are implementing technology for technology's sake. Big mistake. Deploying technology on top of a broken process will cost you plently in terms of customer loyalty, employee satisfaction, and implementation rework. Get the process right first- it'll save you a bundle.